Using WhatsApp Chatbots to Handle Returns and Refunds Efficiently in E-Commerce
Bridgette Lewis has bought groceries through your e-commerce business platform. She encountered a problem, and your chatbot tried to resolve her query but to no avail. Was it a query related to an item delivered, payments or refunds, cashback-related query, or any other? Neither could Lewis clarify her problem nor could the bot decipher. In such situations, human intervention is of utmost importance. Your WhatsApp Chatbot will be able to hand over the conversation to your customer support team without glitches and take back control once the grievance is addressed. WhatsApp chatbot Free While creating a WhatsApp chatbot free isn't completely free, several platforms offer free trials or basic free plans that allow you to build and deploy a basic chatbot for your business. Platforms like Sinch will enable you to create and test chatbots without upfront costs but may require paid upgrades for additional features or higher usage volumes. WhatsApp Flows makes it easy for your cust...